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建立客户关系管理系统(Customer Relationship management，CRM）是企业与客户建立良好关系，提高市场竞争力，增加销售利润的重要手段。其中分析型CRM，对电信企业具有较大的实用价值。客户关系管理系统的两种类型客户关系管理的核心思想是组织利用多种技术手段与客户充
Establishing Customer Relationship Management (CRM) is an important means for enterprises to establish good relationship with customers, improve market competitiveness and increase sales profits. Among them, Analytical CRM has great practical value to telecom enterprises. Two types of customer relationship management system The core idea of customer relationship management is to organize the use of a variety of technical means and customer charge