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为了满足排队时间服务标准并节约成本,对值机设备动态分配进行了研究。利用机场离港系统的历史数据,分析了旅客到达分布。在此基础上,基于M/M/C排队系统,以开放的值机柜台总数最少为目标,考虑服务质量的约束,构建了值机柜台动态分配模型。应用整数递归方法求解该模型。实际算例表明,本分配方法可以减少值机人员冗余,为机场控制成本和提高服务质量提供可行的方案。
In order to meet the queuing time service standards and save costs, the dynamic allocation of check-in equipment was studied. Using the historical data of airport departure system, the distribution of passenger arrivals is analyzed. On the basis of this, based on the M / M / C queuing system, taking the minimum number of open check-in counters as the goal and considering the constraints of service quality, the dynamic allocation model of check-in counter is constructed. Apply integer recursive method to solve the model. The actual example shows that the distribution method can reduce the redundancy of check-in personnel and provide feasible solutions for airport control costs and service quality improvement.