随着邮政业务范围和服务领域的不断扩大,特别是处于服务前沿的各县市局,不可避免地会遭遇各种突发事件,虽然不至于对邮政造成毁灭性的打击,但是会对邮政企业的形象、信誉、公信力造成恶劣的影响。如果对这类事件处置不当,也有可能会演化为企业危机,其后果将更为严重。处于竞争 As the area of ​​postal services and services continue to expand, especially in the service frontier counties and cities and counties will inevitably encounter various emergencies, although not to the postal service a devastating blow, but will postal enterprises The image, reputation, credibility have a bad influence. If you handle such an incident improperly, it may also evolve into a business crisis, the consequences will be more serious. In competition