用户是企业的上帝，用户不满意，企业就要失去市场，不能生存发展，因此要高度重视用户满意问题，产品质量是由用户确定的，用户认可和感知的才是真正的质量。新世纪的产品“质量”己不再是“合格”的概念，而是“用户满意”的概念。用户满意正被越来越多的企业作为一种现代化 The user is the company’s God, users are not satisfied, the company must lose the market, can not survive and develop, so we must attach great importance to user satisfaction, product quality is determined by the user, the user recognized and perceived is the real quality. The “quality” of products in the new century is no longer the concept of “qualified” but the concept of “customer satisfaction.” Customer satisfaction is being used by more and more companies as a modernization