医院危机管理是危机管理理论在医院管理中的应用及与医院管理的结合。门诊危机管理是医院门诊管理的重要组成部分。本文从军队医院门诊危机管理的特征、模式和原则等方面,对危机管理在军队医院门诊中的应用进行了探讨,旨在有效预防危机、化解危机。 Hospital crisis management is the application of crisis management theory in hospital management and the combination of hospital management. Outpatient crisis management is an important part of hospital outpatient management. This paper discusses the application of crisis management in outpatient clinic of military hospital from the aspects of the characteristics, modes and principles of outpatient crisis management in Army Hospital so as to effectively prevent the crisis and resolve the crisis.