医疗质量管理是门诊部日常工作的重要组成部分,在全军医疗卫生单位开展“医疗质量管理年”活动中,我们结合自身的情况,在落实上级有关文件精神的同时,从抓制度建设、科学管理、重视继续教育、改善服务态度等方面,全面提高门诊部医疗质量管理工作,取得了较好的效果,具体做法如下 Medical quality management is an important part of the routine work of outpatient clinics. In carrying out the “Medical Quality Management Year” in the medical and healthcare units of the whole army, we, in combination with our own circumstances, implement the spirit of the relevant documents at the higher level and at the same time we focus on system construction and science Management, attach importance to continuing education, improve service attitude and so on, comprehensively improve the medical quality management of outpatient clinics, and achieved good results, the specific practices are as follows