低成本航在“美国航空公司服务质量评比”中崛起的启示

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在刚揭晓的2003年度美国航空公司服务质量评比结果中,位列四甲的就有3家低成本航空公司。旅客运输量首次达到参评条件的低成本航空公司蓝色喷气在此次评比中一鸣惊人,独占鳌头;而赫赫有名的美西南更是自第一届服务质量评比以来,从未跌出前5名之列,此次则毫无悬念地位居第三;名 In the just announced 2003 American Airlines service quality evaluation results, there are three top four low-cost airlines. The low-cost carrier Blue Jet, which reached the conditions of participating passengers for the first time in passenger traffic, made a big debut in the competition. The famous Southwest China has never dropped out of the top five ranks since the first service quality competition, This is no suspense ranked third; name
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