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在电子商务中,用户常常忽视电子支持。如刚刚花费400美元在线购买了一些新软件,然后下载到系统中,但是不幸的是,软件不能工作,你发现了莫名其妙的错误,而在网站的答疑部分并没有提示到这些错误,于是你给该公司发了个电子邮件,一个星期后,答复来了。这并不是一次有趣的经历——实际上是经常发生的事情。根据调查公司的报告,最受欢迎的网站中有42%不能提供方便的客户服务。电子商业是传统商业的巨大威胁。但是问题依旧:许多
In e-commerce, users often ignore electronic support. If just spent $ 400 online to buy some new software, and then downloaded to the system, but unfortunately, the software does not work, you found the inexplicable error, and in the Q & A part of the site did not prompt these errors, so you give The company sent an e-mail, a week later, the reply came. This is not an interesting experience - it is actually something that often happens. According to research firm reports, 42% of the most popular websites do not provide convenient customer service. E-commerce is a huge threat to traditional commerce. But the problem is still: many