以情感人,即施行情感管理,是以人为本的重要表现。情感,心理学上指的是一个人对于自己所认识和所做的一切以及对周围事物的态度体验。积极的情感可以提高人的活动能力,反之,则使人精神压抑,情绪消沉,思维呆滞,工作效率降低。现实生活中,不少人在与领导处理事务过程中奉“行看脸 To emotional people, that is, the implementation of emotional management, is an important manifestation of people-oriented. Emotional, psychological refers to a person for what they know and do everything and the attitude of the surrounding experience. Positive emotions can improve people’s ability to move, on the contrary, it makes people depressed, depressed, sluggish thinking, work efficiency is reduced. In real life, many people in the process of handling affairs with the leader "look at the face