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本文运用TQC的理论、基本观点和方法,详细分析了铁路基层货运部门质量管理工作的特点,从我国铁路的实际出发并根据铁路货运工作的特点,提出了铁路基层货运部门推行全面质量管理工作的指导思想、途径、步骤和方法,并对我国铁路货运工作的“既有管理”经验和存在的问题进行了分析和研讨,进而提出,铁路基层货运部门在推行全面质量管理工作中,必须正确认识和正确处理“既有管理”和全面质量管理的关系。
Based on the theory of TQC, basic viewpoints and methods, this paper analyzes the characteristics of the quality management work of railway freight transport department in detail. According to the actuality of railway in our country and according to the characteristics of railway freight transportation, this paper puts forward the implementation of total quality management of railway freight transportation department Guiding principles, ways, steps and methods. At the same time, it analyzes and discusses the “existing management” experience and existing problems in China’s railway freight transport work, and then points out that the railway freight transport departments must correctly understand the issues of implementing total quality management And correctly handle the relationship between “existing management” and total quality management.