在我们的外贸实践中,外商针对产品运输,规格数量,包装,质量等方面问题进行索赔是司空见惯的,尤其是保证期内的质量问题的索赔,更是经常发生的。大型工程机械设备由于造价高,生产过程复杂,技术密集,售后服务周期长,客户相应的投资大,外商提出的索赔往往金额大,次数频繁,我们如不注意或不当心,即可能掉入客户予设的陷阱,造成不必要的损失。或者不加重视,行为偏激,违背正常国际贸易规则,得罪我产品外国经销商,使其经营我产品的兴趣和信心遭受挫折。加入WTO后,对外商的理赔再也不能像以往那样或以用户操作不当 In our practice of foreign trade, it is commonplace for foreign businessmen to claim for product transportation, specification quantity, packaging, quality and other issues. In particular, claims for quality problems during the guarantee period are even more frequent. Large-scale construction machinery and equipment due to high cost, complex production process, technology-intensive, long service life, the corresponding investment customers, foreign claims are often large amounts, the frequency of frequent, we pay no attention or careless, that may fall into the customer Set the trap, causing unnecessary losses. Or hesitate to discourage the interests and confidence of the foreign distributors of our products against the normal rules of international trade by neglecting their actions, being over-excited, and frustrating their interests and confidence in running their products. After joining the WTO, claims for foreign investors can no longer be handled improperly as before or with users