1995年底,上海邮政开办了活期储蓄通存通兑业务。次年7月,又开通了邮政储蓄转付电信资费业务。但是,由于种种原因,转付质量不高,严重影响了业务发展。为此,我们根据全面质量管理原理,于1999年初成立了以“提高转付成功率”为课题的QC小组。两年来,通过不断改进运行环境和服务手段 By the end of 1995, Shanghai Post opened a current savings deposit and withdrawal business. The following year in July, opened the postal savings transfer telecom tariff business. However, due to various reasons, the quality of the transfer is not high, seriously affecting the business development. To this end, according to the principle of total quality management, we set up a QC team to raise the success rate of transfer in early 1999. Two years, through continuous improvement of operating environment and service tools