论文部分内容阅读
目的总结优质护理服务配合沟通技巧在肺功能检查患者中的应用效果,以便更好地开展肺功能检查工作。方法选择2015-2016年四川大学华西第四医院职业病科进行肺功能检查的1 200例需进行肺功能检查的住院患者,系统而全面地为其提供优质护理服务。检查结束后追溯、评价患者的检查效果。结果为肺功能检查患者提供优质护理服务,并配合有效的沟通技巧,能有效提高患者对检查的配合度与满意度,也能提高检查的成功率和准确率。肺功能检查成功率为99.4%。结论在肺功能检查中为患者提供优质护理服务并注意有效的沟通技巧,能有效提高患者的配合度和检查过程中的满意度,减少护患矛盾的产生,降低护患纠纷的发生,在各类检查中值得推广。
Objective To summarize the application of quality nursing services and communication skills in patients with pulmonary function tests in order to better carry out pulmonary function tests. Methods A total of 1,200 hospitalized patients undergoing pulmonary function tests for pulmonary function tests in Department of Occupational Diseases, West China Fourth Hospital, Sichuan University from 2015 to 2016 were systematically and comprehensively provided with quality nursing services. Trace after the examination, evaluation of the patient’s test results. The results provide excellent nursing services for patients with pulmonary function tests and with effective communication skills, which can effectively improve the patient’s compliance and satisfaction with the examination, as well as improve the success rate and accuracy of the examination. Pulmonary function test success rate was 99.4%. Conclusions Providing excellent nursing services and paying attention to effective communication skills in patients with pulmonary function tests can effectively improve the patient’s cooperation and satisfaction during the examination, reduce the occurrence of nurse-patient conflicts and reduce the occurrence of nurse-patient disputes. Worth to promote class examination.