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每个月都收到3封以上的旅客表扬信,每个月的服务满意率都上升1到2个百分点,每个月都成功避免5起以上超过4小时延误航班的赔偿,每个月都有新招叠出……浙江分公司地面服务部客运室,一个年轻而富有朝气的群体,一个默默战斗在一线的群体,一个热心为旅客服务的群体,用他们的真诚认真实践着“放心、顺心、舒心、动心”的“四心服务”真谛,用他们的行动谱写了一曲曲动人之歌。岗位是平凡的,但他们却在平凡的岗位上创造出了不平凡。
Every month, we received more than 3 travelers’ testimonials. Each month’s service satisfaction rate increased by 1 to 2 percentage points. Each month, we successfully avoided 5 or more flights of more than 4 hours delay each month. There are new tactics to pile up ... Zhejiang Branch Ground Services Passenger Transport Corridor, a young and vibrant group, a group quietly fighting in the front line, a group enthusiastic for the passenger service, with their sincere and serious practice , Heart, comfortable, tempting “” heart service "true meaning, with their actions compose a moving song. Jobs are trivial, but they create extraordinary things in ordinary jobs.