正当一些企业还在把“客户是上帝”作为口头禅、宣传口号,以至于客户和舆论对这类企业失去信任之时,另有一些企业正在进行着真诚的、艰难的、有益的探索,提出了符合新形势要求的新理念,逐步形成了新的管理模式,创维集团正是其中之一。2000年5月,创维集团隆重推出了“客户,您是总裁”的全新理念,提出了大服务的概念,即“不仅售前、售中、售后,而且把企业的研发、生产、销售、维修看作 While some enterprises are still using ”customer is God“ as a mantra and propaganda slogan so that customers and public opinion lose their trust in such enterprises, some other enterprises are conducting sincere, difficult and useful explorations, Proposed a new concept that meets the requirements of the new situation and gradually formed a new management model. Skyworth Group is one of them. May 2000, Skyworth Group solemnly launched a new concept of ”customer, you are the president,“ put forward the concept of large service, that is, ”not only pre-sale, sale, sale, but also the enterprise’s research and development, production, Sales, maintenance as