医院服务文化作为医院文化的重要组成部分,在医院建设中无时不在,无处不存。尤其是作为精神层面存在的服务方向、服务意识、服务态度、服务规范等,更集中体现了医院这一特殊社会群体在一定历史条件下和社会环境中的价值观念取向。服务文化在医院中以一定的共同心理特征显现出来,不仅对每一名医务工作者有潜移默化的影响和强大的约束力,而且能够充分体现医院在满足人们医疗需求中的作用与价值。因此,建设具有自身特色的 Hospital service culture as an important part of the hospital culture, hospital construction all the time, everywhere. In particular, as the service orientation, service awareness, service attitude and service standard as the spiritual dimension, it more closely reflects the value orientation of the hospital as a special social group under certain historical conditions and social environment. Service culture in the hospital with a certain common psychological characteristics emerged, not only for every medical worker subtle influence and strong binding, but also can fully reflect the hospital in meeting people’s medical needs in the role and value. Therefore, building has its own characteristics