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服务是老生常谈的话题,其重要性已经早在业界达成了共识,而将服务品牌化、产品化的厂商也不乏其人。但是对于用户来说,厂商所提供的还远远不能满足他们的需求。厂商的服务策略总是跟着用户的需求跑,所以滞后于用户的需求可真理解,但是千万要跟紧,别掉队。不久前,浪潮服务器部门推出了360度专家服务的服务品牌,将原有的产品服务向应用服务推进厂一步。本期《碰撞》请来江西电力调度中心自动化科副科长顾才朵和浪潮(北京)电子信息产业有限公司服务器产品总经理彭震,对有关服务的话题进行探讨。
Service is a commonplace topic, and its importance has long been reached in the industry consensus, and will serve the brand, product manufacturers are also lacking. But for the users, what the manufacturer provides is far from meeting their needs. Vendor’s service strategy always follows the needs of users, so lagging behind the needs of users can be understood, but do not be tight, do not fall behind. Not long ago, Inspur server division launched a 360-degree expert services brand, the original product services to application services to promote the plant step. This issue of “collision”, please come to Jiangxi Electric Power Dispatching Center Automation Section Gu Caozuo and Inspur (Beijing) Electronic Information Industry Co., Ltd. Peng Zhen, general manager of server products, to discuss the topic of service.