人际沟通始于聆听,终于回答。英国联合航空公司总裁兼总经理费斯诺认为:“人有两只耳朵却只有一张嘴巴,这意味着人应该多听少讲。”世人据此引申为费斯诺定理:多听则明,多思则准。在哪里说得愈少,在哪里听得就愈多。说得过多,就会成为做的障碍;说得越少,听得越多,知识也就掌握 Interpersonal communication begins with listening and finally answers. Feisuo, president and general manager of United Airlines, said: “People have two ears but only one mouth, which means that people should listen more and talk less.” The world therefore extended to Fischer’s theorem: Dousi is accurate. Where to say less, where to hear more. Too much to say, it will become an obstacle to doing; put less, hear more, knowledge will grasp