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信息技术的价值是无可怀疑的,但是如何充分实现和利用这一价值却是当前人们关注的一个十分重要的问题。文章以印第安纳大学的实际做法为背景,介绍了为充分发挥信息技术价值建立服务支持系统,需要重视的三个要素:有效的应用软件管理、普遍深入用户教育和强有力的用户支持服务。介绍了该校在这三个方面的具体做法和成效以及对这些工作的质量控制和评审方法。
The value of information technology is beyond doubt, but how to fully realize and utilize this value is a very important issue that people are currently concerned about. Based on Indiana University’s practical approach, the article presents three elements that need to be addressed in establishing a service support system to maximize the value of information technology: effective application software management, universal user education, and strong user support services. Introduced the school’s concrete practices and achievements in these three aspects as well as the quality control and assessment methods for these tasks.