随着技术的不断进步和行业逐步走向规范化,工业车辆市场的竞争也渐渐转移到“后市场”这一新的战场,服务的比拼成为广大叉车制造和销售企业抢占更多份额的筹码。而对于大部分企业来说,直销模式在完善售后服务过程中使他们感到力不从心、鞭长莫及,很难做到快速响应 With the continuous improvement of technology and the gradual standardization of the industry, the competition in the industrial vehicle market has gradually shifted to the new battlefield of “aftermarket ”, and the service competition has become the chip that the forklift truck manufacturing and sales enterprises occupy more shares. For most companies, direct sales model in the process of improving their service so that they feel powerless, be beyond the reach, it is difficult to achieve rapid response