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本文基于“服务科学:跨学科研讨”的第166期双清论坛研讨成果,围绕“服务科学”主题,从信息、管理、经济等多个方面对服务科学相关的国家需求、研究进展、研究热点、研究趋势进行了深入剖析,并从学科交叉的角度,分别从面向现代服务业的服务计算、服务新业态下的特制服务规律及计算、数据驱动的服务资源组织与协调、信息技术变革与服务经济融合发展、自然科学和社会科学学科交叉等方面凝炼了服务科学领域的主要科学问题,以期促进我国现代服务业的跨越式发展。
Based on the results of the Symposium of “Shuangqing Forum” of the “Service Science: Interdisciplinary Symposium”, this article focuses on the subject of “Service Science” and studies the service needs of countries related to the service science from the aspects of information, management and economy. Progress, research hot spots and research trends. From the perspective of interdisciplinary studies, this paper analyzes the characteristics of service-oriented services in modern service industry, the rules of service-specific services and the calculation, the organization and coordination of data-driven service resources, Technological change and the development of service economy and the integration of natural science and social sciences, etc., to conclude the major scientific issues in the field of service science with a view to promoting the leapfrog development of China’s modern service industry.