目前，注册会计师协会经常会收到大量的投诉、举报，协会如何结合自身的特点，更好地为投诉举报人服务，已成为行业内广泛关注的问题。对注册会计师协会的投诉、举报处理工作加以规范，对解决注册会计师协会在处理投诉、举报工作中遇到的问题，提高工作效率可起到重要的作用。 At present, the CPA Association often receives a large number of complaints, reports, associations how to combine their own characteristics, to better serve the complaint informants, has become a widespread concern in the industry. The Institute of Certified Public Accountants complaints, reporting norms to regulate work to resolve the Institute of Certified Public Accountants in the handling of complaints, reporting problems encountered in the work to improve work efficiency can play an important role.