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为进一步降低签派放行过程中人为因素造成的航空不安全事件的比例,采用层次分析法(AHP)对签派放行过程中的人为因素进行分析。得到个人因素、组织因素以及环境因素在整个签派放行过程中所占权重,并建立有效的签派员放行过程中人为因素的评估模型。结果表明,对于签派放行过程中人为因素的各影响因素,签派员的签派资质是最为重要的方面,其次是整章建制和签派员的工作负荷,再次是签派员的自我效能感、工作环境和管理层效能,影响相对较低的是社会环境、团队协作和组织氛围。同时根据评估结果,进一步提出预防签派放行过程中人为因素所造成的航空不安全事件的针对性对策。
In order to further reduce the proportion of aviation insecurity caused by man-made factors during the release of dispatching, Analytic Hierarchy Process (AHP) is used to analyze the human factors in the process of dispatching and releasing. Personal and organizational factors as well as the weight of environmental factors in the entire process of dispatching and releasing are obtained, and an evaluation model of human factors in the process of releasing dispatchers is established. The results show that the dispatching officers’ dispatching qualifications are the most important aspects for the factors influencing the man-made factors in the process of dispatching and releasing, followed by the workload of the whole chapter and the dispatchers, and again the self-efficacy of the dispatchers Sense, work environment and management effectiveness, the impact is relatively low social environment, teamwork and organizational climate. At the same time, based on the assessment results, the paper puts forward further countermeasures to prevent aviation insecurity caused by human factors in the course of releasing and dispatching of dispatches.