日前,《广州市“12320”卫生热线工作制度(试行)》(简称“制度”)向社会公开征求意见。记者浏览文件发现,包括各级卫生行政部门、市级以上医疗卫生机构在内的领导将被要求定期到“12320”卫生热线现场接听电话。根据制度,广州市“12320”卫生热线中心设在广州市疾控中心,负责处理广州市各级卫生行政部门管理职能范围内的咨询、投诉举报、意见表扬 Recently, “Guangzhou City” 12320 “health hotline work system (Trial)” (referred to as “system ”) to the public for comments. Reporters browse the documents found that, including health administrative departments at all levels, municipal health authorities above the leadership will be required to regularly “12320” health hotline to answer the phone. According to the system, Guangzhou City “12320” health hotline center is located in Guangzhou City CDC, responsible for handling Guangzhou City at all levels of health administrative departments within the scope of management consulting, complaint reporting, comments praise