铁路客运值班员是车站客运作业的统一组织和指挥者,其岗位责任重、综合素质要求高。针对目前客运值班员业务素质方面存在的问题,在增强服务意识、提高业务技能水平、完善管理制度、加强校企战略合作关系等方面提出相关思路。 The railway passenger attendant is the unified organization and commander of the station passenger operations. The duty of the post is high, and the comprehensive quality requirements are high. Aiming at the problems existing in the professional quality of passenger attendant at present, some suggestions are put forward such as enhancing service awareness, improving business skills, improving management system and strengthening strategic cooperation between school-owned enterprises and enterprises.