病区药品频繁退回药房的行为,大大增加了病房药品的管理难度。虽然卫生部在《医疗机构药事管理暂行规定》第二十七条明确指出:“为保证患者用药安全,药品一经发出,不得退换”[1]。但鉴于住院药房工作的特殊性,退药情况每天都发生,为了提高医院医疗服务的满意度、处理好医患关系 Ward drug frequently returned to the pharmacy behavior, greatly increased the ward drug management difficulty. Although the Ministry of Health in “medical institutions Pharmacy Management Provisions” clearly stated in Article 27: “In order to ensure the safety of patients medication, the drugs once issued, shall not be returned” [1]. However, in view of the particularity of the hospital pharmacy work, the withdrawal occurs every day, in order to improve the satisfaction of the hospital’s medical service and properly manage the relationship between doctors and patients