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情景回放某日中午,一位常来光顾的老顾客购买了1盒×××药(19元)。约1小时后,该顾客返回药店……顾客(着急地):“你们少找了我50元,快帮我查查怎么回事!”收银员:“请等一下,让我查查。”结果发现账上长款17元,原因不详。收银员:“没有多收您50元啊!”顾客(急):“我明明给了100元,你们只找了31元给我,当时我也没注意,怎么就不认了呢?”店长支招面对老顾客,面对这一时无法查清楚的收银问题,作为店长,你将如何处理? 顾客(着急地):“你们少找了我50元, 快帮我查查怎么回事!”店长(快速走到收银台):“您好,我是店长。我会立即查清此事,您先到办公室
The scene replays a noon on the day, a regular patronage of the old customers to buy a box of × × × medicine (19 yuan). About 1 hour later, the customer returns to the pharmacy ... Customer (anxiously): “You guys did not find me for $ 50 and helped me find out!” Cashier: “Wait a minute, let me check.” The results found that the long section of account 17 yuan, the reason is unknown. Cashier: “Do not charge you more than 50 yuan ah!” Customer (Urgent): “I obviously gave 100 yuan, you only find 31 yuan to me, when I did not pay attention, why not recognize it?” Shop Long branch of the face of old customers, the face of this time can not find out the problem of cashier, as manager, how will you deal with? Customer (anxiously): “You less looking for me 50 yuan, Things! ”Manager (quickly walked to the cashier):" Hello, I am the manager. I will immediately find out the matter, you first go to the office