实践证明,不将服务提升到文化的层面,不将先进、强势的服务文化当作支撑和统领,不确立服务是产品、优质服务能力是企业核心竞争力的观念,所谓优质服务就难以摆脱表面化、边缘化状态,也就不可能创新服务流程,打造优质服务的品牌。基于这样的认识,四川省电力公司制定了《关于加强 Practice has proved that the service will not be elevated to the cultural level, not advanced and strong service culture as a support and command, do not establish service is the product, quality service capability is the core competitiveness of enterprises concept of the so-called quality service is difficult to get rid of the surface , The marginalized state, it is impossible to innovate service processes, build quality service brand. Based on this understanding, Sichuan Electric Power Company formulated the "About Strengthening