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近年来,随着城镇化进程的不断前进与完善,城市正面临着大量的外来人群迁入和本地居民迁出的问题。居住人群的迁移给城市客运带来了新的压力与考验,其不仅要承担乘坐人数的激增还要对突发事故进行有效防控。城市客运管理人员作为客运环节的主要参与者,对城市客运问题的改善与提升具有重要的基础作用。广大的城市客运企业一定要注意基层管理人员的素质提升与技能训练。城市客运管理人员应具备的素质包括处理突发事故、沟通协调、安全管理、服务社会、文明有礼五个方面。基于此,分析城市客运存在的问题,并以此总结城市客运管理人员应具备的素质与技能。
In recent years, with the continuous progress and improvement of urbanization, cities are facing a large number of immigrants and local residents to move out. The relocation of residents has brought new pressure and tests to urban passenger transport, which not only needs to take the surge in passengers but also effectively prevent and control sudden accidents. As a major participant in passenger transport links, urban passenger transport managers play an important role in improving and upgrading urban passenger transport. The majority of urban passenger transport enterprises must pay attention to the quality of grass-roots management personnel to enhance and skills training. Urban passenger management personnel should have the qualities include dealing with emergencies, communication and coordination, safety management, social services, polite civilized five aspects. Based on this, the paper analyzes the existing problems of urban passenger transport and summarizes the qualities and skills that urban passenger transport managers should have.