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装修房是老百姓一大难事,花几十万元买套房,就怕找不着好的装修队伍,就怕被坑了。一个偶然的机会,我来到了在京城享有盛名的中海装饰公司,他们的接待室放着六大本客户意见反馈簿,我翻了翻,“怎么没有写‘不满意’的?”又翻了好大一会儿,竟然没发现一个写“不满意”的!而且这些都是几百户京城百姓彻底装修完验收合格后亲笔签的意见,个个都是“很好”、“很满意”。这是一支什么队伍,他们究竟是怎么赢得众人赞誉的?带着这个问号,我采访了中海的总经理李昌。他个儿不高,长得结结实实的,一身工人打扮。他一上来就快人快语:“大道理我说不上多少,我就认准‘诚信’这两个字。我体会,‘诚信’是最好的经营之道,只要本着这两个字踏踏实实地干,不用问前程。我们1993年
The decoration of the house is a major difficulty for the people, spend hundreds of thousands of dollars to buy a suite, afraid to find a good decoration team, afraid of being pitted. By chance, I came to Zhonghai Decoration Co., which is famous in the capital. Their reception room was filled with six customer feedback books. I flipped over, ”Why didn’t I write ’unsatisfied’?“ After a long time, I didn’t find a person who wrote ”not satisfied“! And these are the opinions personally signed by hundreds of people who had completed the renovation of the Beijing city. All of them were ”very good“, ”very satisfied“. This is a team. How did they win the praise? With this question mark, I interviewed Li Chang, general manager of China Shipping. He is not tall enough, looks solid, dressed as a worker. As soon as he came up, he quickly said: ”I can’t say much about the truth, I look for the word ’good faith’. I understand, ’good faith’ is the best way to manage, as long as the two words are steadfastly Do not ask the future, we are in 1993.