本刊讯日前,南航湖南分公司空中品牌服务研讨会在客舱部召开。当日,与会代表从确立规范统一的公司服务品牌建设规划;增强全员服务意识;提升服务保障能力;形成南航服务品牌影响力;提高顾客满意率五个方面对空中品牌服务进行了深入探讨,并对高端旅客数据库的建立,特色餐食的选择等服务细节进行了认真研究。南航湖南分公司为加快服务保障网络建设,创建独 Recently, the magazine, Air China Southern Airlines Hunan Branch brand service seminar held in the cabin. On the same day, participants from the establishment of a standardized service company brand building planning; enhance the sense of full service; enhance service support capabilities; the formation of China Southern service brand influence; improve customer satisfaction rate of five aspects of air brand services in-depth discussion and The establishment of high-end passenger database, the choice of specialty meals and other service details have been carefully studied. Hunan Branch of China Southern Airlines to speed up service support network construction, create independence