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简述了情商的概念,分析了情商与智商的差别与联系,探讨了馆员情商与读者服务质量的关系,进而提出了提高馆员情商的具体措施。
It briefly introduces the concept of emotional intelligence, analyzes the differences and relations between emotional intelligence and intelligence, probes into the relationship between emotional intelligence and the service quality of the readers, and then puts forward specific measures to improve the emotional intelligence of the staff.