近年来,在“BQS(专业技术,用心服务)”售后服务理念的指引下,东风本田不断提升特约销售服务店的服务品质,为客户提供全球统一标准的满意服务,获得了业内的一致认可。为了对东风本田的售后服务现状以及未来的发展方向有一个更加深入和清晰的认识,日前,本刊(以下简称“AD&S”)专访了东风本田汽车有限公司执行副总经理陈斌波(以下简称“陈总”)。 In recent years, under the guidance of the “BQS (Professional Technology, Care Service)” After-sales Service Concept, Dongfeng Honda has continuously improved the service quality of special sales service stores, and provided customers with globally uniform standards of satisfactory service, achieving industry consensus. Accredited. In order to have a more in-depth and clear understanding of Dongfeng Honda’s after-sales service status and future development direction, recently, this magazine (hereinafter referred to as “AD&S”) had an exclusive interview with Dongbin Honda Automobile Co., Ltd. Executive Vice President Chen Binbo (hereinafter referred to as “Chen total ”).