谈谈参考与研究中的藏书与服务。藏书与服务之间的关系是既相互对立,而在某种程度上又相互依存的。我主要从美国国会图书馆在这方面所掌握的情况与实践来说明同时介绍美国的研究图书馆在这方面的看法。我认为“参考”工作是为一个特定的要求或一个特定的需要而提供信息的工作。这种要求常常是通过电话、信件或本人来访而提出的。首先要弄清楚所提要求的含义,不然是无法给予回答的。如果是通过电话或本人采访提出要求,就可以通过交谈和探索搞清楚要求的含 Talk about books and services in reference and research. The relationship between books and services is mutually antagonistic and, to a certain extent, interdependent. I mainly explain the situation and practice held by the Library of Congress in this area and introduce the research libraries in the United States in this respect. I think the “reference” job is to provide information for a specific request or a specific need. Such requests are often made by telephone, mail or by personal visit. First of all, we must clarify the meaning of the request, otherwise we can not answer it. If the request is made by telephone or interview, we can clarify the required content by chatting and exploring