美国只有为数不多的国营企业 ,邮政系统便是其中之一。长期以来 ,由于“大锅饭”体制的存在 ,造成了美国邮政系统服务质量差 ,运营效率低下 ,顾客抱怨多、投诉多。在信息技术大潮的冲击下 ,连年亏损的邮政系统显得不堪一击 ,传统的邮政领地不断被科技含量更高、竞争力更强的电? Only a handful of state-owned enterprises in the United States, the postal system is one of them. For a long time, due to the existence of the “big pot” system, the United States postal service has caused poor service quality, low operational efficiency, many complaints from customers, and many complaints. Under the impact of the tide of information technology, the postal system, which has been losing money year after year, appears to be vulnerable. The traditional postal domain is constantly being replaced by a higher technological content and a more competitive electric power.