电力企业是社会公益性、服务性企业。电力企业通过优质的产品和服务,不断满足客户日益增长的用电需求,不断适应社会经济发展的需要,不断提高企业的经济效益,不断获得政府、社会、客户、企业的综合效益和各方多赢。因此,在电力企业中推行和构建”服务文化”是非常重要和必需的。 Electric power enterprises are social welfare and service enterprises. Through high-quality products and services, power companies continue to meet customers’ growing demand for electricity and continuously adapt to the needs of social and economic development so as to continuously improve the economic benefits of the enterprises and continuously obtain the comprehensive benefits of the government, society, customers and enterprises and all parties win. Therefore, it is very important and necessary to promote and construct “service culture” among power enterprises.