人是一种极为特殊和重要的资源,是决定企业核心竞争力最根本的要素。企业成员之间的沟通包括相互在物质和精神上的支持、帮助和交流十分重要。沟通如果有效,则双方会迅速得到准确有用的信息;反之,有可能花费了大量的时间,而得到的只是一些模糊甚至是错误的信息。管理者最重要的使命是把企业的构想、计划、期望与绩效等信息准确地 Man is a very special and important resource, which is the most essential factor that determines the core competitiveness of an enterprise. Communication between business members includes mutual material and spiritual support, and help and communication are very important. If the communication is effective, both parties will quickly get accurate and useful information; on the contrary, it may take a great deal of time and get only vague and even wrong information. The most important mission of the manager is to accurately identify the company’s ideas, plans, expectations and performance