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1993年“’93中国质量万里行”活动和“中华人民共和国产品质量法”的正式颁布实施,使企业领导人在经营观念上提高了一个层次 质量是企业兴衰的关键。 旅游业当然也不例外,1994年世界旅游组织提出的主题口号是“高质量的服务、高质量的员工、高质量的旅游”,这说明更高的服务质量、员工质量、旅游质量已成为全球性的需要。 结合中国旅游发展实际,我们有必要提出“以质量兴旅游”的话题。 滞后效应—— 一个不容忽视的问题 质量对一种产品乃至一个行业的重要性是不言而喻的,而质量问题正不幸
The official promulgation and implementation of “93 China Quality Walk of Life” and the “Product Quality Law of the People’s Republic of China” in 1993 made it very important for business leaders to raise one-level quality in their management concepts. The tourism industry is no exception. The theme slogan put forward by the World Tourism Organization in 1994 is “high-quality service, high-quality staff and high-quality tourism.” This shows that higher service quality, staff quality and tourism quality have become global Sexual needs. Combined with the actual development of China’s tourism, we need to put forward the “quality of tourism” topic. Hysteresis effect - a problem that can not be ignored is of self-evident importance to one product and even one industry, and the quality problem is unfortunate