饭店的副总经理达吾接到顾客的投诉,顾客反映自己是这家饭店的常客,但每次来饭店的时候仍被当做是第一次来,这就很难让他们有宾至如归的感觉。达吾马上找到了管理部门,要求负责人为曾经来过饭店的顾客在电脑里单独建立一套资料程序。但是负责人面露难色地说:“如果要建立这样一套系统,至少需要500万美元的经费和3年以上的时间。” The restaurant’s deputy general manager, Daviu, received a complaint from customers that the customer reflected himself as a frequent visitor to the hotel but was still treated as the first time he came to the hotel, making it hard for them to feel at home. Da Wo immediately found the management department, asked the responsible person for the customers who have been to the hotel in the computer to establish a separate data program. However, the responsible person confusedly said: “If you want to establish such a system, you need at least 500 million US dollars for funding and more than three years.”