如今,农民群众在生产生活中遇到困难或侵害,就向上级机关反映和寻求保护。那么,我们如何才能做好来访人的接待工作呢?笔者认为,对待不同来访者应有不同方式:谦和文明型。此类来访人态度谦和,言语沉稳,多数有知识,有涵养,自尊心强,在当地群众中有一定威信和影响。他们有的是为寻求解决问题的依据,查询有关政策、规定;有的是为试探上级机关对自己所访问题的态度,然后权衡利弊,回去再与对方当事人协商解决办法。接待这种来访人要注意礼节,可在 Nowadays, when the peasant masses encounter difficulties or infringements in their production and life, they reflect and seek protection from higher authorities. So, how can we do a good job for the reception of visitors? I believe that different visitors should have different ways: modest and civilized. Such visitors modest attitude, calm words, most of the knowledge, conservation, strong self-esteem, in the local people have some prestige and influence. Some of them are seeking the basis for solving the problem and querying the relevant policies and regulations. Some are trying to probe the attitude of higher authorities on the issues they visit and weighing the pros and cons and going back to discuss the solution with the other party. Reception of such visitors to pay attention to etiquette, available