在新的环境下,竞争日益加剧,信任成了“必须拥有”的东西。如果你不利用信任来有效地完成工作和降低成本,而你的竞争对手却这么做了,其结果是你将被赶出这个行业一个冬天的夜晚,一架佛罗里达航空公司的飞机停在华盛顿机场的停机坪上准备起飞。当时的情况很糟糕,尽管机场的应急小组尽最大努力为飞机 In a new environment, competition is getting worse and trust becomes something that “must have”. If you do not use trust to do your job effectively and cut costs while your competitors do, the result is you’ll be driven out of the industry one winter night when a Florida Airlines plane is parked at Washington Airport On the tarmac ready to take off. The situation was bad at the time, though the airport emergency team did its best to fly