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酒店“前台”与“后台”文化差距如此之大,也对酒店整体文化造成一定影响。舞台真实1.舞台真实理论舞台真实,最初来源于戈夫曼的表演理论。戈夫曼把社会比作一个大舞台,将社会结构分为“前台”与“后台”。“前台”就是指演员和宾主,或是顾客与服务人员接触交往的地方,而“后台”则是演员在表演空隙休息并准备节目的地方。社会成员通过“后台”的准备来实现在“前台”的演出。“后台”是带有神秘色彩的相对封闭区域,不能随意对外展示,否则会造成社会的不安定。麦坎内尔将舞台理论应用到旅游研究中,并提出了“舞台真
Hotel ”front desk “ and ”backstage “ The cultural gap is so great, but also to a certain extent affect the overall hotel culture. Real Stage 1. Stage Theory Real stage, originally from Goffman’s performance theory. Goffman compared society to a big stage that divides the social structure into ”front“ and ”backstage.“ ”Front Desk “ refers to the actors and guests, or customers and service personnel contact with the place, and ”backstage “ is the actor in the performance gap and prepare the program place. Members of society through the ”background “ preparation to achieve ”front “ performance. ”Background “ is a relatively closed area with a mysterious, not free to display, otherwise it will cause social instability. McCann Erll stage theory applied to tourism research, and put forward ”stage truth