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未来几年,中国有望成为全球第一大航空市场,民航企业竞争的程度越来越高,航空企业的服务质量、服务品牌将是民航企业核心竞争力之一,为提升服务质量,实现以客户为导向的差异化服务,在机场服务环节建设一套针对不同群体旅客的个性化离港服务系统将显得十分必要,个性化离港系统是以信息化、智能化为支撑,以大数据利用推进服务质量管理体系与生产运行体系全面融合,将极大提升航空公司在未来市场的竞争力,现结合当前公司现场运行实际,对个性化离港
In the next few years, China is expected to become the largest aviation market in the world. The degree of competition among civil aviation enterprises is getting higher and higher. The service quality and service brand of aviation enterprises will be one of the core competitiveness of civil aviation enterprises. In order to improve the service quality, Oriented and differentiated services, it will be very necessary to establish a personalized departure service system for different groups of passengers at the airport service. The personalized departure system is based on informatization and intelligence and is supported by the use of big data The full integration of the service quality management system and production and operation system will greatly enhance the competitiveness of airlines in the future market. Based on the actual operation of the current site of the Company,