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在知识管理中,隐性知识的传播与共享始终是困扰管理者的难题。许多跨国公司通过采用“实践社区”这种新型的组织形式,较成功的解决了隐性知识的共享、学习、应用和创新问题。以美国施乐公司为例,施乐公司在全球的设备维修客户服务代表约为25000人,施乐公司启动了“尤里卡”的实践社区项目来捕获并传播各地的最佳经验。如果某项技巧通过了这个项目的评定,全球的成员都可以通过网络进入数据库使用这些技巧。据估计,尤里卡项目总计为施乐公司节约了1亿美元。
In knowledge management, the dissemination and sharing of tacit knowledge has always been a bothering manager. Many multinational corporations have succeeded in solving the problems of tacit knowledge sharing, learning, application and innovation by adopting the new organizational form of “community of practice”. In the case of Xerox, Xerox has around 25,000 customer service representatives worldwide for equipment maintenance. Xerox launched the “Eureka” community of practical projects to capture and disseminate best practices from around the world. If a skill passes the assessment of this project, global members will have access to the database through the web to use these tips. It is estimated that the Eureka project has saved Xerox a total of 100 million U.S. dollars.