管理学有一个著名的理论叫做“漏斗效应”。总经理将指令传达给部门经理,由于考虑问题的角度、思维方式、理解能力方面的差异,这个过程大约有20%左右的信息衰减,部门经理理解到的也许只有80%的信息,他向下传达也会有20%的信息衰减,等到最后到达具体执行者,如同漏斗一样,他的理解也许与老总的 Management theory has a well-known theory called “funnel effect.” The general manager communicates the order to the department manager. Due to the consideration of the problem, the way of thinking and the ability to understand the difference, about 20% of the information is decayed in this process. The department manager may understand that only 80% of the information is available. Communication will be 20% of the information decay, until the last to reach the specific performer, as funnel, his understanding may be with the boss’s