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旅行社业务的特殊性,决定了旅游者在参团旅游过程中处于弱势地位,通过法律加强对旅游者的保护是十分必要的。随着《旅游法》的实施,旅游服务质量保证金制度得以完善,这一制度有利于降低旅游者预付团费损失的风险,有利于保障旅游消费得以完整实现,有利于及时应对旅游行程中的突发问题,对规范旅行社经营、保障旅游者合法权益都具有重要的作用。
The particularity of the travel agency business determines that tourists are in a disadvantaged position during the group tour and it is very necessary to strengthen the protection of tourists by law. With the implementation of the “Travel Law”, the system of the quality of service for tourist service margin can be improved. This system is conducive to reducing the risk of loss of prepaid tour fares for tourists, ensuring the complete realization of tourism consumption, and facilitating the timely handling of sudden travel conflicts Hair problems, to regulate the management of travel agencies, to protect the legitimate rights and interests of tourists have an important role.