管理者常常会认为员工工作良好。当然会有一两名员工表现不够好,但是员工总体上表现优良。工作差的员工在组织中待不久,因为管理者会在他们影响其他员工之前,迅速让他们离开组织。留在组织中的员工为了应得的薪水而付出相应的努力。他们可靠而有见识,值得信赖,而且没有怨言地进行工作,但是他们的业绩是否超出管理者的期望了呢?事实并非如此。在工作之外的其它方面,他们的成果突出,超出期望,他们有能力为组织做出更多的贡献。 Managers often think that employees work well. Of course, one or two employees did not perform well enough, but the overall performance of the staff was excellent. Poor employees are in the organization for a short while, because managers quickly let them out of the organization before they affect other employees. Employees who stay in the organization make corresponding efforts in order to pay their salary. They are reliable, knowledgeable, trustworthy, and work without complaint, but do their performance exceed managers’ expectations? This is not the case. Out of work, their results are outstanding, beyond expectations, and they are capable of making even more contributions to the organization.