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眼下,“承诺服务”在服务行业中颇为流行,成为今年上半年服务行业中最有创意、最赋特色的新名词.许多行业在这股热潮中,也纷纷向社会、向用户抛出了承诺的“红绣球”.“承诺服务” 其实质是企业以优质的服务项目和方法向顾客承诺.如违反愿向顾客赔款.这种自加压力、自我约束的服务举措一出台,便受到顾客的欢迎和好评,立刻在全国服务行业成为关注的焦点和谈及最多的话题.许多服务行业以及电力企业也不甘落后,先后向社会提出了“承诺服务”的具体内容,以便接受社会各界的监督.然而,在这种气候下,有些电力企业在对社会作出优质服务保供电承诺中,把电力企业该做的、做好的现行的规章制度及企业必须遵守的《电力
Right now, “commitment service” is quite popular in the service industry and has become the most innovative and characteristic new term in the service industry in the first half of this year. Many industries have also thrown themselves out to the community and users in this boom. The promised “red hydrangea” and “commitment service” are the essence of the company’s commitment to customers with high-quality service items and methods. If it is in violation of the wishes, it will compensate the customers. This self-inflicted and self-restraining service initiative will be introduced to customers. The welcome and favorable comments immediately became the focus of attention and the most talked about topic in the national service industry. Many service industries and power companies are not far behind, and have put forward the specific content of “commitment service” to the society in order to accept supervision from all sectors of society. However, under this kind of climate, some power companies, in their pledges of providing quality services and guaranteeing the power supply to the society, do what the power companies should do, the current rules and regulations for doing a good job, and the power companies must comply with.