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目的:探讨质控小组在泌尿外科护理质量管理中的应用效果。方法:统计分析浙江省绍兴市人民医院泌尿外科2013年3月~2014年3月护理工作质量与患者满意度情况,对护理管理存在的问题进行探讨和总结。于2014年5月成立质控小组,对科室护理管理质量进行重点监控和不断完善,并对2014年5月~2015年5月泌尿外科护理工作质量和患者满意度进行统计分析,比较质控小组成立前后护理质量及患者满意度。结果:质控小组成立之前,泌尿外科护理工作评分为(80.21±2.18)分,患者满意度评分为(71.16±2.34)分;质控小组成立1年后,泌尿外科护理工作评分为(95.35±2.01)分,患者满意度评分为(90.11±2.14)分。结论:成立质控小组不仅能有效提高泌尿外科整体护理管理水平,而且对提高护理人员的业务水平和工作效率、完善护理管理制度具有积极意义。
Objective: To explore the application of quality control team in urology quality of care management. Methods: Statistical analysis of the quality of care and patient satisfaction from March 2013 to March 2014 in Department of Urology, People’s Hospital of Shaoxing City, Zhejiang Province, and the existing problems in nursing management were discussed and summarized. In May 2014, a quality control team was set up to supervise and improve the quality of departmental nursing management. Statistical analysis was conducted on the quality of urological nursing work and patient satisfaction from May 2014 to May 2015. The quality control team Before and after the establishment of quality of care and patient satisfaction. Results: Before the quality control team was established, the Urology Nursing Work Score was (80.21 ± 2.18) points and the patient satisfaction score was (71.16 ± 2.34) points. The Urology Nursing Work Score was (95.35 ±) 2.01), patient satisfaction score (90.11 ± 2.14) points. Conclusion: The establishment of the quality control team can not only effectively improve the overall nursing management level of urology, but also improve the nursing staff’s professional level and work efficiency and improve the nursing management system.