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目的探讨以“管理是服务”理念进行临床业务性查房的效果。方法以“管理是服务”理念进行临床业务性查房,包括正确认识临床业务性查房的重要性;选择合适病例,明确查房目的;规范查房模式;强化查房质量;改进护理查房评价方法等措施。结果提高了护理查房的内在质量,有力地配合了临床新业务、新技术的开展。结论以“管理是服务”理念进行临床业务性查房,完善了护士在整体护理中所担任的教育者、实践者等角色,充分体现了“以病人为中心”和“以人为本”的服务宗旨。
Objective To explore the effect of clinical operations on rounds of wards with the concept of “management as a service”. Methods The “business as a service” concept was used to carry out clinical business rounds, including the correct understanding of the importance of clinical business rounds; selection of appropriate cases, a clear purpose of the rounds; standardized rounds of rounds; enhanced rounds of quality; improved rounds of nursing rounds Evaluation methods and other measures. As a result, the intrinsic quality of nursing rounds has been improved, and the new clinical services and new technologies have been vigorously supported. Conclusions The “management is a service” concept was used to carry out clinical business rounds, improving the role of nurses as educators and practitioners in overall care, and fully embodying the service tenet of “patient-centered” and “people-oriented”.